Privacy Policy.

We collect information in the following ways.

A. Information You Provide Directly

You may provide information when you contact us, submit a form, request support, subscribe to updates, communicate with us, or otherwise interact with EOS Support.

This may include:

• name;
• email address;
• subject or category of request;
• wallet account name or public wallet address, if you choose to provide it;
• support message content;
• technical details you include in a request;
• any other information you voluntarily submit.

Do not send private keys, seed phrases, recovery phrases, wallet passwords, sensitive identity documents, payment credentials, or other highly sensitive information through the website or support channels.

B. Wallet and Blockchain-Related Information

If you connect a wallet or use wallet-connected functionality, we or third-party wallet/connectivity providers may process blockchain-related information, including:

• public wallet address;
• Vaulta account name or blockchain account identifier;
• wallet provider information;
• network selection;
• transaction details prepared for signing;
• transaction IDs;
• staking, voting, delegation, or governance actions;
• public on-chain data associated with your account.

EOS Support does not request, collect, or store your private keys, seed phrases, recovery phrases, or wallet passwords.

Blockchain data may be public, permanent, and outside EOS Support’s control.

C. Automatically Collected Information

When you visit the website, we or our service providers may automatically collect technical and usage information, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• referral URL;
• pages viewed;
• timestamps;
• approximate location derived from IP address;
• interactions with website features;
• diagnostic logs;
• cookie or similar technology identifiers.

This information helps us operate, secure, maintain, analyze, and improve the website.

D. Information from Third Parties

We may receive information from third-party services used to operate the website, including:

• wallet providers;
• wallet-connect tools;
• blockchain nodes and RPC providers;
• block explorers;
• analytics providers;
• hosting providers;
• security and logging providers;
• email and support tools;
• communication platforms;
• ecosystem partners, where lawful and relevant.

Unless expressly stated otherwise, EOS Support does not collect or store:

• private keys;
• seed phrases;
• recovery phrases;
• wallet passwords;
• full payment card numbers;
• government identification documents;
• custody credentials for your assets.

You should never provide these details to EOS Support or anyone claiming to represent EOS Support.

We use information to:

• operate, maintain, and secure the website;
• provide support and respond to inquiries;
• enable wallet-connected functionality;
• help users understand staking, voting, validator participation, and Vaulta ecosystem resources;
• display or process user-directed blockchain interactions;
• improve website performance, content, analytics, and user experience;
• monitor uptime, security, abuse, errors, and fraud;
• communicate with users;
• maintain records of support requests;
• comply with legal obligations;
• enforce our Terms and protect our rights.

We do not use private keys or seed phrases because we do not collect them.

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following:

• your consent, such as when you submit a form or connect a wallet;
• performance of a contract or pre-contractual steps, such as responding to your support request;
• legitimate interests, such as securing, maintaining, analyzing, and improving the website;
• compliance with legal obligations;
• protection of rights, safety, and security.

The website may use cookies, local storage, pixels, analytics scripts, or similar technologies to:

• remember preferences;
• support website functionality;
• analyze traffic and usage;
• detect errors and abuse;
• improve performance and user experience.

You can usually control cookies through your browser settings. Blocking cookies may affect some website features.

If legally required in your jurisdiction, we will request cookie consent before using non-essential cookies.

We may use analytics tools to understand how users interact with the website, which pages are visited, what features are used, and how the website performs.

Analytics data may include device information, browser information, IP-derived location, pages viewed, session events, and similar usage information.

Analytics data is used to improve EOS Support’s website, support resources, ecosystem content, and user experience.

We may share information with:

• hosting providers;
• analytics providers;
• security and logging providers;
• email and communication providers;
• support tooling providers;
• wallet-connect or wallet infrastructure providers;
• blockchain nodes, RPC providers, APIs, and block explorers;
• professional advisors, such as legal, compliance, accounting, or security advisors;
• authorities, regulators, courts, or law enforcement where required by law;
• successors in connection with a merger, acquisition, reorganization, asset sale, or similar transaction.

EOS Support does not sell personal information for money.

EOS Support does not share private keys, seed phrases, recovery phrases, or wallet passwords because EOS Support does not collect them.

When you use blockchain networks, certain information may be publicly visible and permanently recorded. This may include wallet addresses, account names, transaction IDs, voting activity, staking activity, timestamps, token balances, smart contract interactions, and other blockchain metadata.

EOS Support does not control public blockchain records and generally cannot delete, modify, hide, or anonymize information recorded on-chain.

Your privacy rights may not apply to public blockchain data in the same way they apply to information stored directly by EOS Support.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods may include:

• support inquiries: retained for as long as needed to respond, maintain records, improve support, and protect against disputes;
• technical logs: retained for security, debugging, and operational purposes;
• analytics data: retained according to the settings of our analytics provider;
• legal records: retained as required for compliance, accounting, dispute resolution, or enforcement.

Public blockchain data may remain available indefinitely on the relevant blockchain network.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, blockchain system, wallet integration, or data transmission can be guaranteed to be completely secure.

You are responsible for securing your wallet, private keys, seed phrases, devices, browser, passwords, and network access.

EOS Support is operated from the United States. We and our service providers may process information in the United States and other countries.

If you access the website from outside the United States, you understand that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers of personal information.

You may have rights regarding your personal information under Texas law and, where applicable, other privacy laws.

Depending on your location and applicable law, these rights may include the right to:

• access the personal information we hold about you;
• correct inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• request a copy of your information;
• withdraw consent where processing is based on consent;
• opt out of certain analytics, marketing, targeted advertising, sale, or profiling practices;
• lodge a complaint with a relevant regulator or data protection authority.

These rights may be limited by applicable law, security needs, legal obligations, fraud prevention, dispute resolution, or the nature of public blockchain data.

To exercise privacy rights, contact us using the details below.

Texas privacy law applies to EOS Support because the website is operated by RORO Technology LLC, a Texas limited liability company.

Texas residents have certain rights regarding their personal data under the Texas Data Privacy and Security Act and other applicable Texas privacy laws. The Texas Data Privacy and Security Act became effective July 1, 2024 and grants Texas consumers rights related to access, correction, deletion, and opt-out of certain personal-data processing.

These rights include the right to:

• confirm whether EOS Support processes your personal data;
• access personal data EOS Support maintains about you;
• correct inaccuracies in your personal data;
• request deletion of personal data provided by or obtained about you;
• obtain a copy of personal data you previously provided to EOS Support in a portable and readily usable format, where technically feasible;
• opt out of certain processing of personal data for targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

EOS Support does not sell personal information for money.

If EOS Support uses analytics, advertising, wallet-connect, or similar technologies in a way that is considered targeted advertising, sale of personal data, profiling, or another regulated activity under Texas privacy law, EOS Support will provide any legally required notice and opt-out mechanism.

EOS Support will not discriminate against users for exercising legally available privacy rights.

To exercise your Texas privacy rights, contact us at contact@eossupport.io.

EOS Support may need to verify your identity before processing your request. If EOS Support denies your request, you may have the right to appeal the decision by contacting us again and stating that you are submitting a privacy appeal.

Texas residents may also submit privacy complaints to the Texas Attorney General where permitted by law.

These rights may be limited by security obligations, fraud prevention, legal compliance, dispute resolution needs, and the nature of public blockchain data. EOS Support cannot delete, alter, or hide information that has already been recorded on a public blockchain.

If EU, EEA, Swiss, UK, or other non-U.S. data protection laws apply, you may have rights under applicable data protection law, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Where applicable, EOS Support acts as the controller of personal information collected directly through the website and support channels.

Public blockchain data and third-party wallet processing may be controlled by third parties, wallet providers, blockchain infrastructure providers, or decentralized network participants outside EOS Support’s control.

The website is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it.

Users under 18 should use the website only with permission from a parent or legal guardian.

If we send marketing or informational emails, you may unsubscribe using the instructions in the email or by contacting us.

We may still send non-marketing communications, such as responses to support requests, legal notices, security notices, or service-related messages.

The website may link to third-party websites, wallets, block explorers, ecosystem resources, and services. We are not responsible for the privacy practices, content, security, or policies of third parties.

You should review third-party privacy policies before using those services.

We may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised “Last updated” date.

Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.